Privacy Policy

Scope

This policy applies to websites, mobile applications, our websites, apps, online services, customer support, business tools, factory tools and other services operated by Babel Tech Co., Ltd., including current and future services.

Covered platforms and services

Our services include BabelRide for passenger ride requests, BabelDrive for driver job acceptance, travel, transport and service dispatch; BabelApt for apartment, dormitory and accommodation management; business websites; mobile applications; online systems; online tools for business, factory work, support, consulting and other digital services for passengers, drivers, service providers, operators, partners and business customers.

Information we may collect

We may collect information necessary to provide, secure and improve our services, including:

• Account and contact information such as name, email address, phone number, profile image and identity verification details.
• Service information such as bookings, trips, passenger ride requests, BabelDrive driver job records, dispatch records, apartment rooms, tenants, bills, maintenance requests, support requests and service history.
• Location information when required for ride-hailing, dispatch, navigation, delivery, area management or requested services.
• Payment, receipt, transaction and billing information, which may be processed with payment service providers.
• Device information, basic device and usage information, cookies and notifications to keep the service safe and improve the user experience.
• Information provided by business customers or partners for system development, maintenance, support or consulting services.

How we use information

We use information to provide services, create and manage accounts, verify users, process bookings and transactions, match users with service providers, display service status, send notifications, support customers, secure our systems, prevent fraud, improve our products, perform contracts and comply with applicable legal obligations.

Disclosure of information

We may share information as necessary with hosting providers, map providers, notification services, payment providers, analytics providers, technical support providers, partners, drivers, operators, accommodation owners, administrators related to a user’s transaction, and government authorities where required by law.

Retention and security

We retain information as long as necessary for service purposes, contractual obligations, accounting, tax, legal requirements, security and dispute prevention. We use appropriate reasonable safety measures to help protect information against unauthorized access, use, disclosure, alteration or destruction.

User rights and contact

Users may contact us to request access, correction, deletion, restriction, objection or other management of their personal data, subject to identity verification, service requirements and legal obligations.

Email: contact@babeltechgroup.com

Babel Tech Co., Ltd.

Website: babeltechgroup.com

Legal entity: Babel Tech Co., Ltd. • Website: https://babeltechgroup.com • Email: contact@babeltechgroup.com

Phone: 038-082515 • Mobile: 09-7153-5575

Address: Muang Subdistrict, Mueang District, Chonburi 20130, Thailand